Property management software Yardi alongside the Property Council or Australia have released the Digital Transformation Report, which focusses on the growth of artificial intelligence (AI) in the property sector, but also the doubts surrounding it.
In the survey of 341 property professionals, 35% believed AI would usher in a ‘revolutionary impact’ on the sector, with 58% recognising it would have some impact. However, the impact varies across sectors, with 63% of respondents from financial institutions seeing AI as revolutionary compared to only 18% of fund managers.
According to the Property Council of Australia, 2023 was a breakthrough year for AI and the property sector is actively looking for ways to implement these systems.
“The AI genie is out of the bottle. AI will transform the property sector for the better. With the disruption caused by automation, artificial intelligence, smart building systems and intelligent devices at every stage of the real estate value chain, business as usual is shifting. While strategy is needed to boost productivity through chatbots and co-pilots, leading organisations across the real estate industry are now seeking to harness AI’s capabilities to streamline processes and offer better services.”
Mike Zorbas, Chief Executive, Property Council of Australia
Despite the interest in AI, roughly one-third of survey participants have not yet implemented AI, with an additional 28% uncertain about their next course of action. Just over 40% are preparing to leverage AI while 26% have been implementing systems.
Yardi’s companion survey of Asian property professionals revealed significant anticipation for AI’s impact. In Mainland China, 56% foresee ground-breaking changes, while in India 67% anticipate dramatic shifts.
Senior Regional Director of Asia-Pacific for Yardi found that despite three years of disruption and pandemic-driven acceleration in property’s digital transformation, 62% of respondents still see the property industry lagging in technology adoption.
“This number has risen 12% since our 2022 survey, showing that the industry is feeling that the property sector is missing out on the current boom in technology. Only nine per cent of respondents feel our region is leading the way, in stark contrast to our neighbours in Asia. However, we are clearly seeing the swift advancement and implementation of AI and tech solutions prompting companies to reassess their technology strategies to keep up with the pack.
While there is no question real estate companies must proceed with caution when it comes to AI, most respondents to our survey acknowledged AI as a game-changer and are looking at ways to implement these systems into their business. AI chatbots are simplifying lease negotiations, rent collection and maintenance scheduling. These are merely a glimpse of what lies ahead.”
Bernie Devine, Senior Regional Director of Asia-Pacific, Yardi
In contrast to the 62% who thought real estate lagged other sectors in technology, 31% thought it was on par with others and seven per cent felt it was leading the way.
The real estate industry is prioritising organisational improvements, with 45% aiming to streamline business processes and 30% focusing on enhancing data timeliness and accuracy as their top information management priorities for 2024.
